Return and Cancellation Policy

Not Completely Satisfied With Your Order?

At WildeMoor.co.nz, we want you to be happy with your purchase. If something isn't right, we'd appreciate the opportunity to help and learn how we can improve our products and service.

You may return your order within 14 days of receiving it, provided the product has not been used. If you believe your product is defective, you may also contact us and provide a photo clearly showing the issue.

Once we have reviewed the photo or received your returned order, we will assess the situation. In many cases, we may be able to resolve the issue without requiring a refund.

Where a refund is approved, we will process it within five business days of receiving your returned order.

Important: Beauty products and items purchased during sales or other promotional discounts are not eligible for return.

Returns by Mail

You have up to 14 days from the date of delivery to return an eligible product for a different size or colour, or to request a refund.

1. Contact Us First

Before sending anything back, please contact us at info@WildeMoor.co.nz to request the appropriate return address.

As we work with different distribution centres, we need to determine which location your order originated from and where the product should be returned based on the reason for the return.

Please do not send your return to an address without first contacting us.

2. Prepare Your Return

Package the product securely and, where possible, use the original packaging. Please include a note containing your order number so that we can identify your return.

The customer is responsible for the return shipment. We strongly recommend requesting a tracking number from the postal or courier service when sending your package.

Once your return has been shipped, contact us at info@WildeMoor.co.nz and let us know whether you are requesting a refund or an exchange for a different size or colour.

Please note: Our headquarters are located in China. Depending on the circumstances of your return, you may be required to send the product directly to our supplier in Asia.

3. Return Shipping

Take your securely packaged return to your nearest parcel centre, post office, or suitable shipping location and send the package to the return address provided by our customer service team.

Once the returned product has arrived at our warehouse, we will arrange the requested size or colour exchange as soon as possible or process the approved refund.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@WildeMoor.co.nz.

Orders cancelled within 24 hours of purchase can be refunded unconditionally.

If more than 24 hours have passed, the order may already have been processed or dispatched. In that case, the product must be returned to us as soon as it has been delivered to you, in accordance with the return procedure outlined above.

Shipping Costs

The customer is responsible for all shipping costs associated with returning a product. Return shipping costs are not reimbursed.

If your purchase is refunded, any applicable shipping costs will be deducted from the refund amount.

The time required for an exchanged product to reach you will depend largely on your location and the shipping process.

Important Recommendation

When returning an item, we strongly recommend using a traceable shipping service or purchasing shipping insurance. This allows you to track your return and provides additional protection in case the package is lost or damaged during transit.